Your Questions Answered

Baronmead Stairclimbers

Our Head Office is in Sunny Bognor Regis, England & we have regionalised people around the UK (For example Glasgow, Manchester, Norwich) and despatch our units daily to worldwide destinations.

Yes. Let us know the quantity and delivery address and we will supply you with a fantastic quotation based on delivery to your door.

Delivery will be between 3-10 days from receipt of order. If you have an urgent need, please contact us and we will try and deliver immediately.

A Stairmatic ordered today can generally be delivered within 24 hours in the UK. We always do all we can to respond to your urgent needs.

Suitability

You need to be an active capable person to operate the units. We advise 18 years old as the minimum age and we have had an experienced 84 year old customer who takes his wife up and down stairs every day!

Visit our Product Finder page or email photos and measurements of your stairs/steps and we will advise on the product or products that would be most suitable.

Yes, Stairclimbers can be operated on many designs of staircases and inside or outside stairs/steps.

Warranty and maintenance

Every new Stairclimber comes with a comprehensive warranty. Each reconditioned Stairclimber comes with 6 months warranty, excluding batteries and brakes.

Baronmead follows the servicing guide lines as laid down by each Stairclimber manufacturer.

Baronmead can offer service contracts which will be tailored for each customer’s requirements.

About Stairclimbers

No, all our Stairclimbers are mobile so they can be used at different locations

No, some models have been in the UK for nearly 30 years. Baronmead have been selling and developing stair climbers since 1982.

All products are manufactured and tested to conform to the latest European and British safety standards.

Demonstration and Training

No, Baronmead offers free on-site demonstrations for new customers

No, Baronmead provides advice and free no-obligation demonstration. One of our trained consultants will visit your site and asses your stairs/step and passengers and operator requirements so to ensure you have the right Stairclimber to meet your specific needs.

Operator training will be carried out on delivery of your Stairclimber and may take up to 2 hours.

Power

On a fully charged battery, up to 1000 steps depending on which Stairclimber you own (Refer to the product owner’s manual)

All Stairclimber are delivered with a battery charger.

Yes, to recharge the battery after use.

Buying and renting

Yes for some customers, and in certain circumstances, renting a Stairclimber rather than making an outright purchase is a more appropriate solution.

Yes, for events (weddings, for example) we are available for hire around the UK. Just let us know when, where and how long you need us for on the day.

We will take care of all access requirements for your disabled guests while you enjoy your day.

Baronmead can offer reconditioned Stairclimbers, but they are of limited availability. Contact us for details.

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