Frequently Asked Questions
I need an urgent delivery as my husband cannot manage the stairs and is sleeping downstairs in our home , Can Baronmead deliver quickly ?
We will try our best to respond to your urgent needs and improve your situation. For example a Stairmatic ordered today – can generally be delivered within 24 hours in the UK.
We will try our best to respond to your urgent needs and improve your situation. For example a Stairmatic ordered today – can generally be delivered within 24 hours in the UK.
Can I hire a Stairclimber & Operator for our wedding in a historic castle with a variety of steps & stair cases ?
Yes, we are available for hire around the UK just let us know when ? where ? & how long you need us for on the day ?
& we will take care of your access requirements for your disabled guests while you enjoy your day.
Yes, we are available for hire around the UK just let us know when ? where ? & how long you need us for on the day ?
& we will take care of your access requirements for your disabled guests while you enjoy your day.
Can you export your products outside the UK ?
Yes, Provide us the quantity & delivery address & we will supply you with a fantastic quotation to be delivered to your door.
Yes, Provide us the quantity & delivery address & we will supply you with a fantastic quotation to be delivered to your door.
What age can I operate the Stair Climbers ?
You need to an active capable person to operate the units
We advise 18 years old as the minimum age & we have had an experienced 84 year old take his wife up & down stairs every day !!
You need to an active capable person to operate the units
We advise 18 years old as the minimum age & we have had an experienced 84 year old take his wife up & down stairs every day !!
Where are Baronmead International based ?
Our Head Office is in Sunny Bognor Regis, England & we have regionalised people around the UK
(For example Glasgow, Manchester, Norwich) & despatch our units daily to worldwide destinations.
Our Head Office is in Sunny Bognor Regis, England & we have regionalised people around the UK
(For example Glasgow, Manchester, Norwich) & despatch our units daily to worldwide destinations.
Are Stair Climbers a new device on the market ?
No, some models have been in the UK for nearly 30 years - Baronmead have been selling & developing stair climbers since 1982.
No, some models have been in the UK for nearly 30 years - Baronmead have been selling & developing stair climbers since 1982.
Is the Stairclimber attached to the stairs or the wall?
No, all our Stairclimbers are mobile so they can be used at different locations
No, all our Stairclimbers are mobile so they can be used at different locations
What if I have a narrow stairs?
Please email photos and measurements of your stairs/steps and we will select the product or products that would be suitable.
Please email photos and measurements of your stairs/steps and we will select the product or products that would be suitable.
Can Stairclimbers be used outdoors on stairs?
Yes, Stairclimbers can be operated on many designs of staircases and inside or outside stairs/steps.
Yes, Stairclimbers can be operated on many designs of staircases and inside or outside stairs/steps.
Do I have to pay for a Demonstration ?
No, Baronmead offers a free on site demonstration for new customers.
No, Baronmead offers a free on site demonstration for new customers.
Will I be under any obligation to buy after a demonstration?
No, Baronmead provides advice and free no-obligation demonstration. One of our trained consultants will visit your site and asses your stairs/step and passengers and operator requirements so to ensure the right Stairclimber meets your specific needs.
No, Baronmead provides advice and free no-obligation demonstration. One of our trained consultants will visit your site and asses your stairs/step and passengers and operator requirements so to ensure the right Stairclimber meets your specific needs.
How long does it take to be trained?
On delivery of the Stairclimber operator training will be carried out this may take up to 2 hours.
On delivery of the Stairclimber operator training will be carried out this may take up to 2 hours.
Do we need to have a power point?
Yes, this would be for the Stairclimber battery charger.
Yes, this would be for the Stairclimber battery charger.
How long does the battery in a Stairclimber last?
On a fully charged battery 200 steps to 1000 steps depending on which Stairclimber (Ref to product owner’s manual)
On a fully charged battery 200 steps to 1000 steps depending on which Stairclimber (Ref to product owner’s manual)
How do the batteries recharge?
All Stairclimber are delivered with a battery charger which is used to charge the batteries on the Stairclimber.
All Stairclimber are delivered with a battery charger which is used to charge the batteries on the Stairclimber.
What warranty do I get with my Stairclimber?
Every new Stairclimber comes with 2 year comprehensive warranty. Each reconditioned Stairclimber comes with 6 months warranty.
(excluding battieries and brakes)
Every new Stairclimber comes with 2 year comprehensive warranty. Each reconditioned Stairclimber comes with 6 months warranty.
(excluding battieries and brakes)
What type of maintenance do you offer?
Baronmead follows the servicing guide lines as laid down by each Stairclimber manufacturer.
Baronmead follows the servicing guide lines as laid down by each Stairclimber manufacturer.
What type of service contracts do you offer?
Baronmead can offer service contracts which will be tailored for each customer’s requirements.
Baronmead can offer service contracts which will be tailored for each customer’s requirements.
Can I rent a Stairclimber?
Yes for some customers, and in certain circumstances, renting a Stairclimber rather than making an outright purchase is a more
appropriate solution.
Yes for some customers, and in certain circumstances, renting a Stairclimber rather than making an outright purchase is a more
appropriate solution.
Can I buy a reconditioned Stairclimber?
Baronmead can offer reconditioned Stairclimbers. (Reconditioned Stairclimbers are of limited availability).
Baronmead can offer reconditioned Stairclimbers. (Reconditioned Stairclimbers are of limited availability).
What quality and safety standards do Stairclimbers have?
All products are manufactured and tested to conform to the latest European and British safety standards.
All products are manufactured and tested to conform to the latest European and British safety standards.
When will my Stairclimber be ready for delivery?
Delivery will be between 3-10 days from receipt of order. if you have an urgent need, please contact us and we will try and deliver immediately.
Delivery will be between 3-10 days from receipt of order. if you have an urgent need, please contact us and we will try and deliver immediately.
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