FAQs
Please find below a selection of the most frequently asked questions. Our answers should help you solve any general queries you have about stairlifts. Click on the questions to reveal the answer.
Q: How complicated is it to fit stairlifts?
A: Our stairlifts is made to fit YOUR stairs and nobody else's, using measurements taken by the technical surveyor. When the stairlifts arrives at your home, it's already pre-configured and tested to fit your home so no construction work will take place.
back to top
Q: Is it difficult to get on and off the lift?
A: Our unique seat design swivels to allow you to get onto the lift safely at the top of the stairs. This enables you to dismount straight onto the landing, without twisting your body.
back to top
Q: Will I still be able to use the stairs as normal?
A: Yes, our stairlifts are one of the slimmest available. The seat, arms and footrest all fold away, so your stairs can still be used as normal.
back to top
Q: How easy is the lift to use?
A: By simply pressing on the large paddle switch in the direction of travel you move off steadily and smoothly. Our stairlifts is also ideally suited to those with arthritis or visual impairments, unlike other stairlifts which have a small metal 'toggle' switch.
back to top
Q: How comfortable is the seat?
A: The seat and backrest are both padded in hardwearing, easy to clean material. We're also one of the only firms to offer you a choice of colours to blend with your décor.
back to top
Q: How noisy is the lift?
A: Our motor is quiet enough so you can use it day and night without disturbing others.
back to top
Q: What happens if the lift has been left upstairs, and I'm downstairs?
A: This is a common occurrence when two or more members of a household use the stair lift. Our stairlifts is supplied with 2 remote controls, so you can have your own remote control, or just leave one upstairs and one downstairs. Simply by pressing the remote control, the lift will be brought to your feet.
back to top
Q: What powers the stairlifts?
A: Your stairlifts is powered by two DC batteries; the lift however is plugged directly into the mains. The advantage of having DC power is that in the unlikely event of a power cut your stairlifts will continue to operate.
back to top
Q: What if something gets in the way of the stairlift?
A: Our stairlift has 7 safety sensors which automatically stop the lift if anything is detected in its path. The lift will not simply plough through objects or jam up against them.
back to top
Q: How long will it take to fit the stairlifts?
A: Our Stairlifts take as long as you need to feel happy with the quality of the fitting of your lift - a lift can be fitted on a straight stairlift usually in around 2 hours but it all depends on the complexity of your staircase.
back to top
Q: How will I learn how to use the stairlifts?
A: Your fitting also includes an in-depth demonstration of comfort and safety features, as well as a comprehensive list of checks before we leave you to let you get to know your stairlift.
back to top
Q: Does my lift come with a warranty?
A: A 12 month warranty on all parts and labour is included with every stairlift.
back to top
Full on site survey & quotation service provided
To arrange a free, no-obligation technical survey of your staircase, please call 01243 586692.